Policies & Shipping

Pop A Pearl and Pop A Gem Policies

Purchasing Policies

  • All sales are final. No returns, exchanges or refunds.
  • All pearls and gems have natural inclusions on them. Pearls are natural AAA quality. Gems have been checked by GIA and come with a copy of  certificate of authenticity.
  • We do not give appraisals for pearls or gems. Please take them to a certified jeweler. 
  • There will be no exchange agreements done during LIVE shows. 

Shipping Policies

  • We ship anywhere the USPS ships!
  • All orders include a standard shipping fee of $4.95. You may also select USPS First Class or Priority shipping. You may also consider purchasing insurance for any gem shipments. 
  • We are not responsible for any packages that may have been lost, not delivered or stolen. You must follow through with your postmaster and/or post office for lost packages and insurance steps to follow. Please keep us up-to-date on any issues with missing packages!  
  • We are not responsible for any added customs or vat taxes that are added to any international orders. We have no control over this.